Welcome to Crust & Ember Pizzeria's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose, and safeguard your data when you visit our site at sprucetopcollective.sbs (the “Site”) and when you patronize our pizzeria services. Last updated: October 1, 2025.
1. What information we collect
We may collect personal information that you provide directly to us, such as your name, contact details, delivery address, phone number, and payment information. We also collect information automatically when you use the Site, including device identifiers, browser type, IP address, pages viewed, time spent on pages, and navigation paths. If you place an order, we collect order details, preferred pickup or delivery times, and special requests. We may also collect location data with your consent to provide accurate delivery services.
2. How we use your information
We use your data to:
- Process and fulfill orders, including payment and delivery.
- Communicate with you about your order, promotions, and updates.
- Improve the Site, our menu, and our services based on usage patterns and feedback.
- Detect, prevent, and address security incidents and fraud.
- Comply with legal obligations and resolve disputes.
3. Legal bases for processing (where applicable)
We process your data where necessary to fulfill a contract (e.g., to deliver your order), to comply with legal obligations, and for our legitimate interests in improving services and ensuring security. When required by law, we will obtain your consent before using your data for certain purposes.
4. Sharing your information
We may share your information with:
- Service providers who assist with payment processing, delivery, marketing, and IT support, bound by contractual obligations to protect your data.
- Affiliates or partners for joint promotions, subject to applicable privacy protections.
- Law enforcement or regulatory authorities when required by law or to protect our rights.
We do not sell your personal information to third parties. We may share aggregated, non-identifiable data for analytics or research purposes.
5. Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience on the Site, analyze trends, and administer the Site. You can manage cookies via your browser settings. Certain essential cookies are necessary for ordering and site security, and disabling them may affect functionality.
6. Your choices and rights
You have the right to access, correct, or delete your personal information, and to request data portability where applicable. You may opt out of marketing communications at any time. You can manage preferences by contacting Crust & Ember Pizzeria at the contact details below or via your account settings on sprucetopcollective.sbs.
7. Data retention and security
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International transfers
Your information may be transferred to and stored in jurisdictions outside United Kingdom where data protection laws may differ. When we transfer your data, we rely on standard contractual clauses and other legally permissible transfer mechanisms to safeguard your information.
9. Children’s privacy
The Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
10. Do Not Track
We respect your privacy preferences. We do not respond to Do Not Track signals, but you can limit data collection by adjusting your browser settings or opting out of cookies as described above.
11. Changes to this policy
We may update this policy from time to time. If we make significant changes, we will notify you by updating the “Last updated” date and, where required by law, by providing notice on the Site or via email. We encourage you to review this policy periodically.
12. How to contact us
If you have questions, concerns, or requests regarding your personal data, you can reach us at Crust & Ember Pizzeria via our site at sprucetopcollective.sbs or by phone at +44 20 7946 0958. Our customer care hours are posted on the Site and may be adjusted for holidays or special events.
13. Data subject requests
You may submit requests to access, correct, delete, or restrict your personal data. To do so, please provide your full name and the email or phone number associated with your account, along with a concise description of your request. We will respond within a reasonable timeframe and in accordance with applicable laws.
14. Data collection through the Site for delivery services
To fulfill orders, we collect delivery addresses, contact numbers, and preferred delivery times. This information is used solely to complete transactions and enhance delivery accuracy and efficiency. We encrypt sensitive information during transmission and store it securely in accordance with our internal policies.
15. Payment information
We use trusted payment processors to handle financial information securely. We do not store full payment card details on our servers unless required by law or unless you opt to save your payment method for faster future orders. All payments are processed by PCI-compliant providers.
Note: For organizational data placeholders, ensure your deployment replaces Crust & Ember Pizzeria, sprucetopcollective.sbs, +44 20 7946 0958, £, WC2N 5DU, United Kingdom, London, and 12 Pizza Lane with your actual values. This policy is drafted to align with a Pizzeria context and emphasizes straightforward handling of personal information, secure ordering, and respectful user experience.